FAQ

(AKA: WHERE WE ATTEMPT TO ANSWER YOUR DYING QUESTIONS)

GENERAL

WHERE IS DIMENSION.UH LOCATED?

Dimension.uh is based in tropical island-city Singapore.

HOW CAN I CONTACT YOU?

For any enquiries, give us a holler at wave@dimensionuh.com and we will get back to you within 3 business days.

CARE

How do I care for my garment?

Every piece is unique so the care instructions will vary from piece to piece. We strongly advise following the instructions provided with every garment received; this can be found on the item hang tag.

For apparel, we advise cold washing your item using a gentle machine wash cycle and detergent. Hang dry after. For extra care, you may wish to hand wash the item.

ORDERS

CAN I CANCEL OR CHANGE my order AFTER PURCHASE?

All sales are final but we know everybody makes mistakes sometimes. If your order has not been shipped, we will be happy to help with mailing address and size (subject to availability) changes. Please email us at wave@dimensionuh.com.

CAN I RETURN MY ITEM(S)?

We currently do not accept returns on items but will be happy to give you a refund on faulty items. Please refer to our returns policy here for more details.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes we do! We charge a flat fee of 25SGD per international order. Please refer to our shipping policy here for more details.